Refund Policy

Overview

This Refund Policy applies to purchases made directly on visual-staging.omnibrush.net when using Omni Brush. It explains when refunds may be granted, what conditions apply, and how to request help with a payment issue.

7-Day Refund Window

We offer a 7-day refund window for eligible purchases made on this website. You must contact us within 7 calendar days of the first paid order in the relevant purchase window.

Eligibility Conditions

Refund requests are generally eligible when all of the following are true:

If either usage threshold reaches 20 or more, the purchase will normally be treated as substantially consumed and a refund may be denied.

• The purchase was made directly on visual-staging.omnibrush.net.
• The request is submitted within 7 days of the first paid order for the purchase window.
• Fewer than 20 generation tasks have been created during that period.
• Fewer than 20 create-task credits have been used during that period.
• The account has not shown clear abuse, fraud, chargeback manipulation, or other policy violations.

Subscriptions

You may turn off automatic renewal from Console → Orders when that action is supported for the payment method. Turning off renewal stops future charges but does not automatically refund the current billing period.

A newly charged subscription order may be reviewed under the same 7-day window and usage conditions above.

Non-Refundable Situations

• Requests submitted after the 7-day window.
• Purchases where generation task usage has reached 20 or more.
• Purchases where create-task credit usage has reached 20 or more.
• Abuse of the refund process.
• Repeated refund requests after prior exceptions have already been granted.
• Fraud, payment disputes, unauthorized reselling, or other violations of the Terms of Service.

Technical Issues

If you experienced a billing error, missing credits, or a failed payment flow, contact us before filing a payment dispute. We can often resolve the issue by reviewing the order, restoring access, or correcting credits.

How to Request a Refund

Email support@omnibrush.net and include the following information when possible:

Complete information helps us review the request more quickly.

• Your account email.
• Order number.
• Purchase date.
• A short explanation of the issue.

Processing

Approved refunds are returned to the original payment method whenever possible. Posting times depend on the payment provider and issuing bank and may take several business days.

Contact

If you have questions about this Refund Policy or want us to review a purchase made on visual-staging.omnibrush.net, contact support@omnibrush.net